How digital transformation is changing customer experience
5 Ways AI Is Transforming The Customer Experience Brands that are attentive to these evolving preferences will not merely survive; they will define the next chapter in customer engagement. With this wealth of data at their fingertips, businesses must leverage all technologies their customers use in order to anticipate concerns, questions and issues. Consumers want to interact with businesses on their own terms, whether that's live chat on the web or picking up the phone. But it's up to companies [...]